Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JLJohn L., Wilkes-Barre, Pennsylvania
“Great insurance agency to work with! Jerry Usher is very knowledgeable, professional and always available to answer any questions you may have. I highly recommend J.W. Hoban and Associates.”
Kathleen E., Wilkes-Barre, Pennsylvania“Jerry did a great job working with us to find the right coverage options. The cost is significantly lower than other quotes.”
- TRtim r., Wilkes-Barre, Pennsylvania
“Always helpful. Have adjusted my insurance through multiple vehicles. Very responsive. I would recommend J.W. Hoban to anyone who needs solid auto insurance.”
- ECE C., Wilkes-Barre, Pennsylvania
“Very pleased with my policy. I would certainly refer my friends and family to Hoban Assoc. it was much easier speaking to someone in person.”
Michael S., Wilkes-Barre, Pennsylvania“Great and fast service with the best price in the area!”
- MJMike J., Wilkes-Barre, PA
“Dependable claim service, and excellent service overall”
- HLHolly L., Wilkes-Barre, Pennsylvania
“Andy was such a great help and got me great deals on my car and home insurance! Great atmosphere and personalities.
” - JLJessica L., Wilkes-Barre, Pennsylvania
“Excellent service”
Lori P., Wilkes-Barre, Pennsylvania“Attention to detail and customer care is great. Our agent, Jerry Usher, always takes the time with me and answers all of my questions, and trust me I have many!”
- TTAnonymous, Wilkes-Barre, PA
“My family and I have been customers of Hoban Insurance for over 20 yrs. We like that we can pick up the phone and a local person, who knows us and our town, promptly answers the phone. There are no prompts, no transfers, no out of area customer service, just a very friendly and helpful staff that is easily accessible.
My questions, no matter how unusual or numerous, are always answered fully and quickly.
We never felt pressured to purchase products or options.
They listen to our concerns and what is important to us in insurance coverage, and they work with us to obtain the coverage – house, auto and business- which gives us great peace of mind, as well as is within our budget.
We received the same high level of customer service when claims are made. Over the years, we have had a house fire, flooding of a business and a fender bender, and through out it all, we were treated with care and concern for our well being, and had our material goods fully repaired or replaced to our satisfaction. When processing our claims, no games or delays occurred. Our claims were processed promptly and as promised per our coverage.
My family and I highly recommend J W Hoban services. (And no, we are not related to anyone at the business, just a local family . :-)”